Since it’s launch, the Konect Community has helped turn the chatbot from a simple support widget into a living, shared knowledge hub that gets smarter with every conversation and every customer interaction.
The Konect Community Chatbot connects knowledge, users and support into one seamless experience. It is helping to reduce friction, speed up onboarding and enable shared customer insights to benefit the wider community.
If you haven’t utilised this resource yet, then here are all the reasons to tap into the Konect chatbot today.
From chatbot to community front door
Since launch in February 2025, the Konect chatbot has handled 413 questions and more than 1,000 total interactions. It is the always-on front-line support for customers, prospects and operational users. What began as a streamlined way to answer basic queries has evolved into a community gateway where people come to explore industries, share challenges and discover how others are using Konect in the field.
A 24/7 community concierge
The chatbot gives the Konect Community a permanent, 24/7 concierge on the website, ready to welcome users, point them to resources and connect them with peers. Visitors can arrive at any time of day and be guided towards documentation, community forums, case studies, or a demo request at any time of the day or night. This always-available experience builds trust and lowers the barrier for new users to step into the community, ask their first questions and see how others are working with Konect.
Turning questions into shared knowledge
The interaction data shows clear patterns, with the most common questions about supported industries, current products, and practical scenarios such as data imports, offline use, form variants, map styles, MFA and exporting data with photos.
Every time the chatbot answers one of these questions, it is effectively capturing and replaying best practice from across the Konect Community, giving a new user the benefit of questions asked months earlier by someone in another council or utility. Over time, these recurring themes become a curated body of shared knowledge that reflects real-world usage, not just product documentation.
Fast lane to support, demos and forums
The Konect Community also shows up strongly in how people use the chatbot to move between channels. The top support query for 9 of the last 14 months was ‘Log Support Ticket’, proving that the chatbot is now a preferred front-door for customers to reach support quickly, without needing to navigate portals or wait in a queue.
On the growth side, ‘Request Demo’ surged to 26% of all questions in January 2026, while ‘Community Forum’ has remained a consistent interest, sending a clear signal that prospects and customers want both expert guidance and peer-to-peer connection.
Power users, integrations and more community value
Community value becomes even more visible when you look at the advanced questions asked via the chatbot. Power users are asking about API authentication, Power BI connectivity, ESRI/QGIS integration, dataset backups, project clean-up and finding duplicates in large datasets. The chatbot is able to respond with step-by-step technical guidance and links to resources such as Swagger documentation, effectively codifying the hard-won experience of advanced teams and making it available to every member of the Konect Community, regardless of size or maturity.
The Konect Community Chatbot has made a real difference. By combining structured knowledge, real usage patterns and seamless paths into forums, support, and demos, the chatbot now acts as the connective tissue of the Konect Community. It reduces support friction, accelerates onboarding, amplifies the voices of power users and ensures that the lessons learned by one customer can benefit hundreds of other users over time.
For organisations working in roads, local government, telecommunications and utilities, that means faster answers today, and a stronger, smarter Konect Community tomorrow.
You can access the Konect Chatbot from any webpage at https://www.gbmkonect.com